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Apartment A 
We wish that your stay in our resort will be enjoyful and relaxing. There are some rules to observe for the pleasure and the security of your stay:
You are requested to respect the other clients who stay in our resort having regard ,in the name of mutual respect, of the observance of quiet hours (Until 10 in the morning, from 2 until 4 in the afternoon and after 10.30 in the evening) .
Booking information, changes, cancellations and
voucher
1. Reservations can be made by
e-mail at info@linearis.it - phone +39 3395657393 or +39
0558078856 - or through our website www.linearis.it
following the wizard of our booking engine. Book on the Web is
quick and easy. Select arrival and departure date, number of
apartments / rooms required and numbers of adults and
childrens. The system selects the available solutions
automatically. At the end you can choose to leave details of
your credit card as guarantee (in this case will not be
charged any cost and the customer will pay at the
arrival*please consult cancellation policy) or pay a deposit
of 50% by bank transfer (weekly stays or longer) or the first
night (less than 7 nights).
2. The advanced
payment with banking transfer must be honoured by three days
from the booking reservation, otherwise your booking is
cancelled.
3. The Voucher will be issued in
automatic, and in this document you will find the address and
other information necessary to reach the Linearis-Sertofano
holiday resort, and our phone numbers. The Voucher is
exclusively valid for the name of the persons on the document.
Any substitution of person during the tenancy period is
forbidden, unless preventualy agreed.
4. For
weekly or longer stays, if for any reason a customer need to
cancel the reservation before 15 days of arrival, will be
refunded by bank transfer for 50% of the amount, price that
was paid at the reservation. If the booking was made with
credit card is instead taken the same percentage as a
cancellation penalty. For stays less than a week instead we
apply a penalty from 7 to 0 days before arrival with payment
of the first night.
5. For requests related to
modifications of bookings, regarding changes of holiday period
and/or type of flat, the direction will attempt to come to an
agreement, in any case according to the availability of the
flats, and to our complete discretion. If such case will
arise, no extra charging will be required.
6.
However, if for any circumstances beyond our will, we cannot
give to the client the availability of the booked flat, the
Linearis-Sertofano holiday resort reserves the right to assign
another flat having the same or superior features at the same
price.
7. Once you have booked your reservation
the cost of the stay is fixed, therefore no changes will
occur. If your arrival will be late, the days you have not
enjoyed will not be refunded.
8. Costs included
in the reservation: heating (if included at booking*see
extras), natural gas, electricity, water, VAT 10% - Cost not
included and to be pay on site: Turism tax: 1.50 day / person.
Children under 14 are free. The tax applies to the first 7
days of stay.
9. We remind you that the cheapest
way to book this hotel is do it without intermediaries. Tour
operators commissioned 18-30% to the structures. Book directly
is an act of respect and recognition of the work done from us.
Reception, check in e check out
10.
Approximately the reception is open every morning from 9:00 to
13:00. We still remember that the manager lives on site, thus
remains available to you at another time for any need.
11. The client arrivals are expected every day from 2 to
6 in the afternoon exept high season cause the arrival and
departure day is just saturday. Whenever problems should arise
about arrival in prompt time, you are requested to contact the
Reception by phoning on the numbers on the Voucher, so we can
arrange the welcome service. The client will be welcomed by
the Direction, who will give the keys of the flat and will
show all the reserved areas to the client. The flats will be
consigned clean and tidy. At the arrival, the client must
show
the Voucher, together with an identification document of all
the people who are booked, so we can give the information to
the competent authorities. Is also required a deposit of
€ 150,00, to be paid in cash.
12. The
entrance in the holiday resort can be refused for the
following reasons:
- Discordant information (i.e.
identification data on Voucher different comparing information
on i.d. card); - Absence of documents; - Absence of advanced
payments or caution deposit. If during the stay a substitution
of person may occur, we have the right to send the
unregistered person away. The client can be sent away even in
case of bad behaviour or when the client breaks the most
elementary rules of civil behaviour. The immediate dismissal
will cause the loss of all advanced payments.
13.
You can request an early check-in by telephone or e-mail.
Where possible you will be satisfied, and in any case you can
enjoy our garden.
14. It is also accepted
afterhours check-in. We try to wait for you anytime, when
it’s not possible management reserves the right to leave
keys and directions to the customer, to facilitate entry in
the apartment, leaving the formal records to the next morning.
15. At departure, clients must leave the flat not
later than 10 in the morning, so we can clean the flat before
the arrival of other tourists. If you need to leave the place
after 10 in the morning please contact the Reception for
further arrangements.
16. The payment and key
delivery is expected not later than 10.00 am day departure.
The balance can be pay by cash or credit cards. The invoice
must be requested at the arrival. Otherwise, will we provide a
receipt. Turism tax can be payed only in cash.
17.
To check-out during the night or in afterhours are kindly
requested to inform the direction and pay the bill the day
before departure.
Apartments & services
18.
The kitchens are equipped with 4 ring hob, electric oven,
toaster, cutlery, crockery, American and Italian coffee maker,
kettle, pans, fridge and freezer. Sponges and soaps are
serving you.
19. The bathrooms are equipped with
hair dryer, toilet paper and hands soap. It is not expected
supply during your stay.
20. The apartments are
equipped with sheets, towels and cloths. A weekly change is
included in the price. If you require additional changes,
these can be requested from staff. And it will be paid at the
end of the stay.
21. All apartments have their
own internet connection. No need password. In case of
malfunction please contact the reception without interfering
with router operation.
22. All apartments has a
TV provide with some international channels: one French,
Spanish, English and a German.
23. At the end of
your stay the apartments must be left in a good way. The final
cleaning are included in the price. There are no other type of
cleanings during the stay. It is of course possible to ask for
a fee if you need it.
24. Each flat is provided
of a fire-extinguisher and of a safety map with emergency
telephone numbers.
25. The owner has the right to
access the flats for the normal mantenance.
26.
Each flat has its own table and chairs for external use. You
can choose another table only if there aren’t a big
number of people. Is forbidden to move outdoor tables from the
selected position. The tables are placed to nocturnal
sprinklers can work unhindered. Move umbrella stand also ruin
the turf. Please close your umbrella in case of wind, at the
end of the day, or when you do not need it.
Communal areas and services
27.
Each apartment has its own outdoor table and chairs. Please
use just yours. Only in the absence of a large number of
people you can choose another table. Is forbidden to move the
outside tables from the selected position. The tables are
placed in the way that the nocturnal sprinklers can work
unhindered. Move umbrella
stand also ruin the turf.
Please close your umbrella in case of wind, at the end of the
day, or when you do not need it.
28. Every Friday
afternoon we cut the grass (it depend of weather so the day
can change) We apologize for the inconvenience this may cause
but it is obviously necessary for the maintenance and beauty
of the garden.
29. The laundry service is at your
disposal. Washing machine costs 2 euro for cycle. Soap is at
your charge. We have a also a dryer, that costs 3 euro for
cycle, that in the summer rappresent a waste of energy.
30. At your disposal there is an external barbecue for
your lunches and your dinners. This is put on a trolley, so it
can be moved according to your needs. We request you to put it
on the grass and not on the rocks for hygenic reasons. The
usage of charcoal is at your charge.
31. Services
which are excluded from the base price, and supplied on your
request:
- Cradle for children: Free but on
request. - Extra linen change double bed (only one weekly
change is included): € 5.00 - Extra linen change single
bed (only one weekly change is included): € 3.00 - Extra
towel change (only one weekly change is included big medium
and small) 2,00 euro each one - Extra change for kitchen 2,00
- Wood – at use - Heating: € 8.00 (2+2 apartments)
- € 10.00 (4+2 apartments) – € 12.00 (apt K)
(heating start 1th of November and ends 1of April. Maximum
22°) - Covered garage: € 3.00 a day - Washing
Machine: 2 euro for cycle – soap not include - Dryer
Machine: 3 euro for cycle - Daily Cleaning: on previous
request 16,00 euro for hour - Animals : 40,00 euro for week
– 20,00 euro less then 7 days
Swimminpool
32. The swimming
pool is at your disposal. We remind you that no security
personnel is present, as the swimming pool height is less than
160 cm, so you are responsible for yourself and your children.
We decline any responsability for eventual accidents. The
swimming pool is open from the Easter to November. The exact
dates change every year. At the pool entrance you will find
the specific dates and hours. It is therefore not possible to
swim when the gates are closed.
33. It’s
absolutely forbidden to eat in the swimming pool area. Are
categorically prohibited the dips. It’s forbidden to run
across the bathing service area. We disclaim all
responsibility for incidents and inappropriate activity near
and into the pool.
34. It’s mandatory to
wear a hair cap and take a shower before bathing and/or enter
the water with your feet clean.
35. Bathroom
towels must not be used in the swimming pool area, but only in
the flats. Therefore, we request you to use your own beach
towels.
36. There’s a first aid local,
properly marked
Animals
37. We accept your
animals but you have to follow same rules:
- Your
animal can’t sleep by sofa bed or on the bed. - You
can’t leave your animal in lonliness in the garden -
Plaese put a leash when your’re in the garden. - Clear
the faeces of your animal. - Everything that be damaged will
be paid. - Plaese don’t give any food to yours not
ownership animals.
Damages
38. If any object or
part of the resort is damaged during the stay, the client will
be charged separately. All things will be damaged will be paid
with the following prices:
- Outdoor Umbrella
50,00 - 30,00 EUR splint - cloth 40,00 EUR
- Outside
table - 100,00 EUR - Outdoor Chairs - 50,00 EUR - Cots - 40,00
EUR - ATM freezer, refrigerator shelves and varied 50,00 EUR
per piece - Thermostats 60,00 EUR - Mosquito nets from 50,00
to 120,00 euro. - Wine glasses 2.50 each
Other things
39. We remind you
that in our resort you cannot find supermarket goods of no
type, except for our own homemade products in the reception
likes wine or olive oil , also a fresh fruit when we can and
other products likes jams or fruitjuices. It depends from the
season. The closest supermarket is “Pam”, at two
km of distance. In poggibonsi you can also find Lidl and Coop.
40. We are happy for all the relationships that
we hope you make during your stay. We remind you that none of
your friends can stay at our resort, unless you declare them;
therefore we are not responsible for any accidents occuring to
guests who aren’t registered at our resort. Only when
the reception is open.
The booking and the
entrance into the flat involves the acceptance of the present
general conditions of this regulation.
Farmhouse Holidays Tuscany
Agriturismo Podere Sertofano di Società agricola Rubino S.S
Str. di Linari S. Stefano, 1/3
50028 Barberino Tavarnelle – Chianti – Florence – Tuscany – Italy
Tel/Fax.(+39) 055 8078856 – Cell. 3395657393
info@linearis.it - linarisnc@pec.it / poderesertofano@gmail.com - societarubino@pec.agritel.it
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